Welcome to RELX Support

Product Information

Visit our Store Locator to find an authorized retailer near you. Due to the regulated nature of our industry, we encourage customers only to purchase our products from authorized retailers.
If an incorrect phone number or zip code was entered, then the package may be marked as "return to sender" and returned to our warehouse. Please double-check that your address is accurate for future orders.
RELX pods are built for puffing under normal drawing pressure. It may take a little extra suction on the first try to get the RELX pod working, but the following puffs should be gentle. Puffing too hard can force liquid up into the air path. It is best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leakage. When inserting your RELX pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the RELX pod as it clicks into place. If you're still having trouble, please contact the RELX global care team.

E-liquid, otherwise known as “vape juice,” is the liquid product that is found inside vapes that allows for the production of vapor and the substance that vapers will be inhaling. Each pod contains just about 2ml of e-liquid – and once the vape juice has been used up, you can simply throw the disposable pod away and replace it with a new one. If you’re looking for top-quality e-liquid, RELX has some of the best to offer in Australia. Read on to find out more about RELX e-liquid – what it is, what is in it, and how long it lasts.

What is e-liquid?

E-liquid comes in a mix of different ingredients that vary depending on the brand and product, including flavorings, an assortment of chemicals, and often – but not always – nicotine.

The pod containing the vape e-liquid is inserted into the device, and the vaporizer heats up the liquid to a temperature of between 200 and 400 degrees Celsius, turning it into vapor. The vapor is then inhaled and exhaled, allowing you to enjoy the flavor of your choice. 

RELX offers vape e-liquid in 14 different flavors, including raspberry, lychee, and mango, among many others. RELX’s e-liquid comes in many different forms, and you can choose not only the flavor but also the nicotine content– it’s all up to you!

Main ingredients in our e-liquid 

Building on years of research, RELX produces our own proprietary e-liquid formula with a high manufacturing standard and the strictest quality control process. Our ingredients include glycerol, propylene glycol, flavorings, and nicotine salt.

Nicotine salt is the active ingredient. Despite common misconceptions, nicotine is not a carcinogen, but is known to be an addictive chemical.

Glycerol is a hypoallergenic ingredient used as a sweetener, and texture enhancer commonly used in foods.

Propylene Glycol (PG) is a colorless, odorless ingredient commonly found in beverages, baked goods, and other household consumables. RELX uses standard non-oil-based flavoring compounds used in foods for all its e-liquids.

Exuding a slightly sweet taste, PG is used to enhance the flavors of our e-liquids and leave a strong taste at the back of your throat. One of its most attractive qualities as an ingredient is that it’s a thin liquid, allowing the device to function efficiently – it helps to avoid clogging up the vape and it also heats up faster than many other alternatives.

Not all e-liquids are made the same, and different products allow for different vaping experiences. In fact, using modern vape technology and recipes, we’re able to modify what goes into the e-liquid to ensure that everybody gets what they want in the proportions they enjoy. With RELX, anything’s possible, you just need to understand the process and how it works.

Why we use food-grade ingredients 

Flavoring is a really important part of creating the perfect vape e-liquid, since the liquid in itself is actually flavorless. However, the process of adding flavoring is one that we take seriously and to an exacting science.

Making up between 1% and 10% of the total liquid, flavoring is a significant factor affecting your vaping experience, and RELX has chosen to use food-grade ingredients to create the most delicious flavors. Food-grade ingredients are highly concentrated, so it’s not necessary to add a lot in order to achieve a delicious flavor.

In addition to this, food-grade flavoring generally boasts higher quality than alternatives, raising the overall quality of the e-liquid you’re using. After all, the question of quality isn’t merely a small aspect of the conversation. Vape juice, once it becomes vapor, is something that you are consuming and putting into your body, therefore, by using food-grade ingredients, RELX is providing consumers with the safest possible product. 

Indeed, the process of creating the flavoring properly is technical and complicated, it is best to source vape flavors from reputable manufacturers only – luckily, RELX has you covered.

How long does e-liquid last?

E-liquid comes in pods – you can generally purchase three pods in a set. Each pod contains enough vape e-liquid to allow for 650 pulls or drags. Of course, how long an e-liquid pod will last for each individual is entirely dependent on how much you smoke.

However, since cigarettes tend to last no more than eight to 10 pulls each, vapes certainly work out to be more efficient in the long run. Best of all, e-liquid pods are quick and easy to replace.

Explore high-quality e-liquids with RELX  

If you are looking for a quality-guaranteed and flavorful e-liquid that you can rely on, look no further than RELX, the leading online vape brand in Australia, New Zealand, and Pacific Asia. Discover your new favorite e-liquid flavor from our wide collection and elevate your vaping experience to a whole new level with us today.   

While RELX Nano2 & RELX Pod Pro/RELX Pod for Infinity/Essential have an expiry date of 18 months from the date of manufacture, they are meant to be used soon after purchase.

 

We recommend that you finish using your pod within 15 days of opening it to maintain the best taste. After 18 months, you may notice a difference in the flavor or quality.

 

To help ensure the quality of the RELX pods, store them unopened at room temperature in a dry environment out of reach of children and pets until use.

The number of puffs per RELX pod varies by individual usage.
RELX uses a closed-loop temperature control algorithm designed to deliver the ideal amount of power to the RELX pod. The liquid is heated using an industry standard wick and nichrome coil system.

The RELX device Serial Code is a combination of six-nine characters (letters and numbers).

RELX Classic: 

*You can find the Serial Code at the bottom of your device, near the charging plug.

RELX Alpha, i, Infinity, Essential: 

*You can find the Serial Code inside the curved opening of the device.

Avoid storing a RELX device for more than two weeks on an empty charge. It is best to charge the device entirely and remove the RELX pod before storing.

 As with all products containing nicotine or intended for use with the consumption of nicotine, store the RELX device out of reach of children and pets.

RELX devices are easy to maintain. To clean the charge contacts and inside the RELX device, use a dry or slightly moistened cotton bud.
No buttons are required to turn on your RELX device, simply inhale from the mouthpiece. Once you have inserted a RELX pod into your RELX device, you are ready for a unique experience.

Disposable vapes are all the rage these days. They’re easy to use, cost-effective and less harmless than traditional cigarettes. With RELX, you can get yourself a vape that offers an exceptional inhalation experience and is rechargeable, allowing you to re-use it many times before having to replace the device. Best of all, they’re quick and easy to charge, and you can plug them in pretty much wherever you go. 

If you’re wondering how to charge your new vape from RELX, you’re in the right place. In this article, we will show you exactly how to charge the different types of RELX vapes – from the Classic Pen and the Essential Vape Pen to the latest Infinity Vape Pen.

How to charge a RELX Classic vape pen

The RELX Classic Vape Pen uses a micro-USB charging port. Learning how to charge the disposable vape could not be easier and more intuitive– simply insert the micro-USB end of the cable into the vape and plug the other end into a power source and the device will start charging. While it’s charging, you’ll see that the vape pen’s indicator light will be turned on and pulsing white. You can charge a RELX device with a RELX pod inserted into the device, but this is not necessary.

As easy as it is to recharge, chances are, you won’t have to worry about recharging your RELX Classic Vape Pen very often. The device is equipped with a powerful built-in 350mAh battery that won’t lose charge until the e-liquid is fully enjoyed. In fact, a single charge on average is able to last most regular vape users for the whole day.

 

How to charge a RELX Essential vape pen

Boasting a battery capacity of 350mAh, the RELX Essential Vape Pen is the more modern version of the Classic. This is a type C vape, so when the battery has run out, simply plug it into a USB-C cable and your device will be charging up in no time – its little indicator light will tell you that it’s connected to a power source.

Not only is the Essential a great vape device, but charging it is easy and practical since you find type C chargers pretty much anywhere these days.

 

How to charge a RELX Infinity vape pen

The most modern and high-tech version of RELX’s vape devices, the RELX Infinity Vape Pen offers two different charging options. First, the Infinity is a type C vape, so you can simply plug it into a USB-C and charge it pretty much wherever you go.

The other option, falling very much on the modern side of things, is RELX’s new wireless charging capability. The Infinity has an additional pogo pin for the wireless charging option compatible with its charging case and charging dock – it has the power to recharge your device fully twice before that case itself needs to be charged. All you have to do is click the vape into the case – the little LED light will indicate that it’s charging.

With dual charging capabilities, the RELX Infinity really does offer the utmost convenience for when you’re out and about or always on the move. With two options on offer at all times – the charging case and the USB-C charging cable, you really can’t go wrong.

How long does it take to charge a vape?

Regardless of which vape you have – the Classic, the Essential or the Infinity – RELX ensures that efficiency and practicality are prioritized. It takes only around 45 minutes to an hour to charge them fully. 

Best of all, RELX uses smart technology to prevent its devices from over-charging. That is, once your vape has finished charging, the indicator light will switch off and the battery will too – ready for you to use.

Rules to consider when charging your disposable vape

Now that you know how to charge your RELX disposable vape, there are a few things to keep in mind to ensure that your disposable vape device lasts as long as you should.

  • Use the correct charging cable
  • Do not overcharge the device or leave it charging overnight
  • Make sure that your vape pen is not overheated. If you notice that your device is getting hot to the touch, then stop the charging.
  • Do not charge your device in a hot car or in direct sunlight for an extended period of time

As long as you are aware of the few simple dos and don’ts of charging a disposable vape, charging your RELX device is easy, thanks to our robust design and cutting-edge technology. Just make sure that you can the right cable with you whenever you’re vaping out and about–or if you have a RELX Infinity, your charging case – and you’re ready to rock and roll. Happy vaping!

 



First, please make sure you are using the right pods for your device: The RELX Classic device is compatible with RELX Classic Pods, while the RELX Infinity and Essential devices are compatible with RELX Pod Pro and RELX Pods.

Start by simply inserting the RELX pod into the RELX device.

At this time we only offer non-nicotine RELX pods for some countries. To stay up to date on our newest products, please subscribe to our newsletter.
All RELX devices are not waterproof.
Our pods currently come with nicotine contents of 5% (50mg per milliliter) or 3% (30mg per milliliter). We also offer other editions for specific regions. Based on a lab study of a RELXPod at 3% nicotine content, each puff lasting 3 seconds contains approximately 0.1828mg of nicotine. The exact amount of nicotine consumed per puff varies with individual use.

We provide you with utmost customer service, please send your questions over

1> Live chat online (7/24 online support)

2> Email via support@relxintl.com (work hour: 9am - 7pm HKT)

RELX Alpha and Classic have their own advantages. Because the design concept and structure of the two products are different, Alphapods and REXLPods cannot be shared.

During Standing: when the device device is not used, the indicator will be off;

Low Battery: when the power is less than 10%, the indicator will flash 10 times;

During Charging: The indicator will stay on, and after it is fully charged, it will be off;

The indicating light flashes 3 times:

  1. Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
  2. Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.
RELX Classic adopts soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.

Status

Remaining Power

LED Notification

Charging Case - Input

0 - 99%

Charging Case’s white LED flashes slowly

100%

Charging Case’s white LED turns on

Charging Case - Output

25% - 100%

Charging Case’s white LED turns on

0 - 25%

Charging Case’s white LED flashes slowly

Device - Input

0 - 99%

Device’s white LED flashes slowly

100%

Device’s white LED turns on before flashing 3 times and fading out

The Charging Case Mini (1000 mAh) will be recharged in 60 - 90 minutes.

The Charging Case Max (1500 mAh) will be recharged in 90 -120 minutes.

Alcohol allergy, heart disease, hypertension, respiratory disease, pregnancy and lactation are strictly prohibited. Please use reasonably according to your own smoking condition, and stop using immediately if you experience discomfort.
Please clean the device carefully with a cotton swab and try another pod. In daily use, please pay attention to clean the device, keep the inside of the device dry.

Shipping & Receiving

Once your order ships, you will receive a shipping confirmation text with a link to your tracking number. Please allow for 24 business hours before receiving your tracking details.

Please note: Your order confirmation text is sent immediately after your purchase, which is different from your shipping confirmation text.

Your tracking information is also available in your RELX account dashboard. You can see the status of your delivery and a detailed tracking history by clicking on "View Tracking History" in the courier section.

To get more information on your delivery, to select notification preferences for delivery updates, and to access the courier's contact information, you can enter the tracking number directly in the courier's website.

If the tracking information shows your delivery is being held by the courier, use their website, or contact the courier directly to locate where your delivery is.

If you did not receive your package, double-check your tracking information found in the shipping confirmation text or in your RELX account dashboard.

We recommend checking in with neighbors, front desk, mailrooms, or anywhere it may have been delivered. Please also check that the shipping address that was entered for the order is accurate and complete.

Please note: You must report damaged or missing items to us within 72 hours of the date of delivery. Failure to do so may result in a denied claim by the shipping carrier and exclusion from our return/exchange policy.

Once an order is placed, we are unable to make any additions or changes to your order. If you change your mind on all the items in the order,  you can cancel your order within 45 minutes of placing it. If your order has been processed or has already shipped, we can help with a return so you can place a new order.
Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled. 
For specific logistics status, please enter the logistics order number you received at au.relxnow.com/pages/track-order for the query. 
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to support@relxintl.com within 48 hours after receiving the product, and our customer service will reply your email within 24hrs.

Please feel free to contact our official customer service by sending an email to support@relxintl.com. We may ask you to provide pictures or videos when contacting the customer service so that they can understand your problem faster and help you solve it in time. 

    Depending on the your location and the availability of the products, the delivery time may vary. Mostly you will receive your order in 10-15 business days.

    For detailed global shipping times, please refer to the website: https://relxnow.com/pages/shipping-times.

    In addition, we have provided a compensation policy for this shipping time. For details, please refer to the page: https://relxnow.com/pages/warranty. 

    Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to support@relxintl.com to change your address. 

    Depending on the order address, the shipping methods vary. (Note: We may execute the age verification service when you receive the parcel. Please be aware that underage purchase and use are forbidden.)

    Shipped from China: DHL Express.

    For the specific logistics status, please enter the logistics order number you received at www.relxnow.com/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to support@relxintl.com to help you deal with it. Our customer service will reply your email within 24hrs. 

     

    Depending on the your location and the availability of the products, your products will be shipped from Europe and Oceania.
    There’s some likelihood that custom officers may carry out spot inspection on your parcel and you may be requested to pay the tariff.
    If you are requested to provide further documents(e.g, the purchase order) or information regarding the product(s), you can please contact us by support@relxintl.com.

    Payment & Safety

    If you have this suspicion please refer to https://au.relxnow.com/pages/verify to verify the authenticity of your product.

    The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.

    Please be assured that we will not collect or store any of your payment information. 

    We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:

    Ordered products exceed the purchase limit with the same account.

    A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction. 

    RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.  

    This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account. 
    We support payment via credit cards (Mastercard/Visa). If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to support@relxintl.com, we will reply to your email within 24hrs.

    Warranty & Maintenance

    RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken.

    RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.

    You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.

    Official website: Global: https://relxnow.com, Canada: https://ca.relxnow.com, UK: https://relxnow.co.uk, Spain: https://relxnow.es, France: https://relxnow.fr, Russia: https://relxnow.ru, and Malaysia: https://relxnow.my

    If a valid claim under this limited warranty is received within the warranty period, an authorized RELX store will, as its only obligation and your only remedy, exchange the device or pod for a new one. In the case of a limited edition or discontinued device or pod, the authorized RELX store reserves the right to provide a functionally equivalent new device or pod if the authorized RELX store is unable to replace the device or pod with an identical device or pod.

    Please follow the steps below to obtain service under the limited warranty:

    1.  Review your limited warranty to confirm that your RELX device or pod is covered.

    2.  Retain your receipt or other proof of purchase for your records.

    3.  If there is no date of purchase available at the time you request a warranty claim, then the warranty start/end dates will be determined by the date of manufacture included in the product Serial Code .

    4.  Follow the warranty claim instructions to submit your claim to the RELX Global Care team or the authorized RELX Stores. You will be required to provide the Serial Code  of your RELX device or pod as well as details of the issues experienced.

    5.  You must return your approved-for-warranty RELX device or pod to Authorized RELX Stores to obtain service on your warranty claim. Authorized RELX Stores will not be responsible for lost or damaged returns sent by you.

    Please note:

    1.  The RELX Global Care Team may request additional details about the device or pod, including pictures or videos, and may attempt to troubleshoot common issues before approving warranty service.

    2.  RELX will only honor this limited warranty for customers of minimum age as stipulated by local laws at the time of purchase.

    3.  RELX will service warranty claims only if the delivery of replacement products is permitted under local laws.

    1.  Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

    2.  Damage caused by the device or pod being exposed to or coming into contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);

    3.  Damage caused by operating the device or pod outside the guidelines of permitted or intended use as described by RELX in the device or pod documentation;

    4.  Damage caused by unauthorized modification to alter functionality or capability;

    5.  Damage (1) attributable to accessories or attachments not authorized or recommended by RELX or (2) attributable to accessories or attachments authorized or recommended by RELX but where usage of those accessories or attachments was outside of normal or recommended use;

    6.  Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;

    7.  Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine; 

    8.  Degradation of batteries from normal use (please contact RELX Global Care Team for more information on battery degradation);

    9.  Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way; and

    10. Devices or pods purchased from unauthorized retailers.

    If possible, check your package for damage before you sign for it. If you see damage, refrain from signing for it and hand it back to the courier to return to us. Please contact the RELX Global Care Team if you notice the damage upon delivery. Report damaged products to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the delivery carrier and exclusion from our return/exchange policy.

    If you want to replace the product, we recommend that you:

    1. Prepare clear pictures or videos which can fully prove the damage of the product. 
    2. Send your specific problems, pictures or videos along with your order number to support@relxintl.com.
    3. After being received by our customer service, we will solve your problem as soon as possible.

    Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://apac.relxnow.com/pages/warranty. 
    Please contact us through our customer service by sending an email to support@relxintl.com, and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs. 
    The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
    All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method. 
    RELX only warrants the device and pod against defects in materials and workmanship that arise under normal conditions and use.

    RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://relxnow.com³ or from Authorized RELX Stores. A replacement device or pod will assume the remainder of the warranty period of the original device or pod.

    One (1) year limited warranty¹: RELX Classic device and pods, RELX Alpha device and pods, RELX nano, RELX i device and pods, RELX nano 2, RELX Infinity & Essential Device, Infinity Charging Case.

    Eighteen(18) months limited warranty¹: RELX Pod Pro.

    The date of manufacture²: RELX Classic pod, RELX Alpha pod, RELX nano, RELX i pod, RELX nano2, RELX Infinity pod and RELX Essential pod.

    The date of purchase²: RELX Classic device, RELX Alpha device, RELX i device, RELX Infinity device and RELX Essential device. This does not affect your statutory rights.

    RELX understands your interest in knowing that your personal information will be secure. RELX is compliant with the Payment Card Industry Data Security Standard (PCI DSS) Certification and uses secure socket layer (SSL) technology to help keep your personal information safe.

    The mission of RELX is to empower adult smokers through technology and design, ethically. Millions of adult smokers have already converted to using RELX products. We will continue to provide a quality alternative to combustible tobacco, helping enable millions more adult smokers transition away from cigarettes in the coming years. 

    Core to this mission is preventing the illegal sale of our products to anyone below the legal smoking age. To achieve this, RELX:

    ·  Operates an in-house program in which retail staff are monitored to determine if they are adhering to applicable minimum age laws. 

    ·  Makes significant investments in product development and innovation aimed at preventing the use of our products by anyone below the legal smoking age.

    Underage use of certain product categories remains a persistent problem, and at RELX we are committed to combating underage use of our product. While we have made great strides in our mission, we are continuously working on new approaches to address the issue more effectively. We welcome the opportunity to work with lawmakers, regulators and advocacy groups in pursuit of restricting our product to its intended users – adult smokers. Underage use prevention is among the company’s highest priorities.

    You must be above the legal smoking age of your location to purchase RELX products from any of our retail channelsOur products are designed for adult smokers only. RELX and our channel partners are obliged to refuse sales of nicotine products to underaged consumers.
    The shelf life of the pod is 1 year only when it is stored correctly and unopened. We recommend to finish the product 15 days after opening. 
    For RELX Nano 2, RELX Pod Pro for Infinity/Essential, the shelf life is up to 18 months when stored unopened in a cool and dry place.