There are two ways to change your autoship plan:

Log in to your account and find ‘My Autoship’, and then you can check, change, or cancel your order.*

Or, you can find our customer service via live chat or, and they will help you.

*A fee may apply if you cancel during a promotion.

The order confirmation will be sent after the payment is created. The shipping confirmation will be sent after the shipment of goods.

Normally, the first autoship delivery will arrive in 3-7 business days after the date of payment. Thereafter, your subsequent deliveries will arrive at the interval you selected.

You can contact our customer service via live chat or for a refund. You may need to return the package to us to proceed with the refund, and please make sure all products are not opened.

Log in and find the autoship in ‘My Account’. Cancel the origin autoship plan, and then create a new plan using the new credit card for subsequent orders.

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Free shipping for orders above NZ$100. Shipment to Fiji may cost customs duty fee, it would be assumed by customers.



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