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Can I return my device or pod for refund?

October 14, 2021

RELX only accepts refund claims based on product quality issues, and the product should be purchased on the official RELX website and must be returned directly to RELX within fourteen (14) days of product receipt  RELX will not be able to process refunds if the tamper-proof seal is broken.

RELX will not be able to provide refunds for devices or pods purchased through authorized RELX retailers. In such cases, refunds must be obtained from the authorized retailer from which you purchased the device and will be subject to the retailer’s policy on refunds.

You may be asked to pay additional delivery and customs clearance fee depending on your location. Contact our customer service for more details.

Official website: Global: https://relxnow.com, Canada: https://ca.relxnow.com, UK: https://relxnow.co.uk, Spain: https://relxnow.es, France: https://relxnow.fr, Russia: https://relxnow.ru, and Malaysia: https://relxnow.my



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