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What should I do if I suspect a purchased product is counterfeit?

October 15, 2021

If you have this suspicion please refer to https://au.relxnow.com/pages/verify to verify the authenticity of your product.

The fight against unauthorized and counterfeit devices is a long-term commitment to upholding a high level of quality and service by RELX. RELX advises consumers to be cautious when purchasing devices from unauthorized resellers. While RELX would like to help victims of counterfeiting, we are not able to reimburse money used to purchase infringing or counterfeit goods, nor do we assist with the resolution of disputes. In the case where we have a good faith belief that warranty claims are the result of counterfeit devices, we may reject such warranty claims at our sole discretion.



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